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Omnibox

The Omnibox feature provides a centralized inbox for managing comments and conversations across connected social media platforms. It enables users to view recent posts, monitor audience interactions, and reply to comments without switching between multiple social media accounts.

By bringing conversations into a single interface, Omnibox helps users respond faster and manage community engagement more efficiently.

Supported Platforms

Omnibox supports comment management for connected social media platforms.

Supported platforms include:

  • Facebook Page
  • LinkedIn (when supported)
  • Instagram (when supported)
  • Twitter (X) (when supported)
  • Threads (when supported)

Users can switch between platforms using the platform selector.

Platform Selection

The Platform dropdown allows users to choose the connected social media account whose posts and comments they want to manage.

Selecting a platform loads the recent posts associated with that account.

Search Posts

The Search Posts field allows users to quickly locate a specific post.

Users can search by:

  • Post title
  • Keywords
  • Post content

This helps users quickly access posts that have received comments.

Refresh Posts

The Refresh Posts button retrieves the latest posts and comments from the selected platform.

Refreshing ensures that:

  • Newly published posts are displayed.
  • Recent comments are loaded.
  • Conversation data remains up to date.

Viewing Comments

Once a post is selected, the comments associated with that post are displayed in the conversation panel.

Users can:

  • View all comments.
  • Read recent conversations.
  • Monitor audience engagement.
  • Track responses.

Reply to Comments

Users can reply directly to comments without leaving Blazly Social.

Replying from Omnibox allows users to:

  • Respond to customer questions.
  • Engage with followers.
  • Continue conversations.
  • Manage community interactions from one place.

Replies are published directly to the selected social media platform.

If the Facebook Page is Connected

When a Facebook Page is connected:

  • The page appears in the Platform selector.
  • Recent Facebook posts are automatically retrieved.
  • Users can search through Facebook posts.
  • The latest posts can be refreshed using the Refresh Posts button.
  • Selecting a post displays all associated comments.
  • Users can view comment threads in one place.
  • Comments can be replied to directly from Omnibox.
  • Replies are published instantly to the connected Facebook Page.
  • New comments become available after refreshing the post list.
  • Users can manage Facebook engagement without leaving Blazly Social.

If the Facebook Page is Not Connected

If a Facebook Page is not connected:

  • The system displays a "Facebook Page not connected" message.
  • No posts or comments are loaded.
  • Comment management is unavailable until a Facebook Page is connected.
  • Users must connect their Facebook account from the Integrations section before using Omnibox.

Empty State

If no post is selected, the conversation panel displays an empty state prompting the user to select a post.

After selecting a post, the comments and reply options become available.