The Knowledge Base module allows users to add, manage, and organize information that powers chatbot responses. Knowledge can be added by scraping website content or manually entering text.
The chatbot uses this information to answer user questions accurately and provide contextual responses.
Add New Knowledge
The platform supports two methods for creating knowledge sources:
1. From URL
2. From Text
Add Knowledge From URL
The From URL option allows users to train the chatbot using website content.
Website URL
Enter the website URL that you want the chatbot to learn from.
Example
https://blazly.ai
Add Website
Click Add Website to start the website indexing process.
What Happens
1. Website URL is validated.
2. The platform crawls and scrapes the website.
3. Website pages are indexed.
4. Knowledge becomes available to the chatbot.
Website Scraping Status
During indexing, the platform displays the progress message:
Scraping your site (up to 5 min)...
The scraping time may vary depending on:
- Website size
- Number of pages
- Website response speed
- Content complexity
Successful Website Indexing
After completion, the platform displays a confirmation message.
Example:
Website updated successfully. Scraped 15 pages from your sitemap. Indexing for fast chat in the background.
Add Knowledge From Text
The From Text option allows users to manually create knowledge entries.
Title
Enter a name for the knowledge entry
Purpose
- Organize knowledge sources.
- Easily identify information later.
Content
Enter or paste text that should be used by the chatbot.
Examples:
- FAQs
- Company information
- Product descriptions
- Policies
- Support documentation
- Internal instructions
Add Knowledge
Click Add Knowledge to save the content and make it available to the chatbot.
Knowledge History
The Knowledge History section displays all previously added knowledge sources.
Information Displayed
Each knowledge source includes:
- Knowledge title
- Source URL
- Storage size
- Number of indexed pages
- Creation date
Actions
Open Knowledge
View the complete knowledge source and its details.
Delete Knowledge
Remove the knowledge source from the platform.
Knowledge History Example
Blazly GEO — Generative Engine Optimization | Blazly AI
https://www.blazly.ai
67 KB • 15 pages
Supported Knowledge Types
Website URLs
Automatically scrape and index websites
Manual Text
Add custom content directly
Knowledge Workflow
Website Knowledge
Select From URL
↓
Enter Website URL
↓
Click Add Website
↓
Website Scraping Starts
↓
Pages Indexed
↓
Knowledge Added
Text Knowledge
Select From Text
↓
Enter Title
↓
Add Content
↓
Click Add Knowledge
↓
Knowledge Saved